what we do

systems

This pillar addresses the most significant drain on resources: inconsistent operations. We establish clear, step-by-step Standard Operating Procedures (SOPs) for every critical task, ensuring consistency and accuracy regardless of who is working.

• Flow Mapping & Efficiency: Analyze and optimize kitchen and service flows to eliminate bottlenecks and reduce steps of service. This results in a documented, streamlined service model that reduces delivery times and improves the guest experience.

• Inventory & Purchasing Control: Implement a standardized inventory management system to minimize waste, track costs in real-time, and ensure optimal stock levels. This involves establishing par levels, designing variance reports, and training staff to prevent shrinkage and reduce Cost of Goods Sold (COGS).

• Technology Integration & Optimization: Review and integrate your Point-of-Sale (POS), scheduling, and ordering platforms for seamless communication and efficiency, leveraging data analytics for better decision-making.

Beverages often carry the highest profit margins, yet they are frequently poorly managed. We will engineer your beverage program to maximize the value of every drop.

• Menu Engineering for Profit: Analyze sales data to strategically adjust menu placement, copy, and pricing to encourage sales of high-margin items (especially wine, spirits, and signature cocktails).

• Pour Cost Control & Auditing: Implement rigorous tracking, inventory systems, and portion control for liquor, beer, and coffee. We will audit pour costs against industry benchmarks and establish a monthly reconciliation process.

• Supplier Relations & Cost Negotiation: Review all vendor contracts and ordering patterns. We will lead negotiations to confirm optimal pricing, volume discounts, and reliable delivery schedules.

This pillar is focused on building a confident, consistent, and engaged team that stays longer and performs better, directly addressing the high cost of staff turnover and inconsistent service.

• Core Curriculum Development & Implementation: Create a structured, modular training manual and onboarding program covering service standards, product knowledge, and POS proficiency, including ongoing skills assessments.

• Shift Leader Empowerment & Accountability: Train key staff members to effectively coach, handle minor conflicts, and enforce standards, supported by a clear performance management framework and KPIs.

• Culture & Retention Strategy: Implement effective feedback loops and recognition programs, including a stay-interview framework, to foster a positive environment and boost employee loyalty and retention rates.